SHOP POLICIES
Customer FAQ
1:ORDERS
SHIPPING
About Purchases and Paymetns
D. Vaughn is the overall Art representative and account manager for for artists of Spotlight Art Studios. Purchases from Spotlight Art Studios will show on statements as D.Vaughn007.
Artist can be directly contacted at any time regarding commissions or individual arrangements.
1. May I return a piece of artwork if it does not meet my expectations?
We want you to love your new art, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art. You must use the original packaging for return shipping. We will pay for the return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a 15% restocking fee. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.
2. How do I return a piece of artwork?
Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at Spotlightartstudios@gmail.com or Dvaughn007@gmail.com or call (888) 692-7871
We will then issue you a prepaid USPS shipping label to affix to the box and ship from any USPS location. Items must be shipped via USPS within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded.
3. If I live outside of the United States, how do I return a piece of artwork?
When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at Spotlightartstudios@gmail.com or Dvaughn007@gmail.com or call (888) 692-7871. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.
4. What should I do if I receive a damaged piece of art?
We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at Spotlightartstudios@gmail.com or Dvaughn007@gmail.com or call (888) 692-7871. Please save the box and all packaging material; we must have these items in order to process the claim.
5. How much does shipping cost within the United States?
We proudly offer free shipping to any location in the United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.
6. Do you ship internationally?
Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes
7. How much does shipping cost to send art outside of the United States?
For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us.
8. How do you ship artwork?
All artwork is packaged in custom built art boxes to insure safe delivery. We send art via USPS, FedEx and UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is required for delivery unless you request that your art be delivered without a signature. In these cases, you assume responsibility for the art after it has been delivered.
9. Once I purchase a piece of art, how many days will it take to arrive?
Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order so that we can arrange expedited shipping.
10.Do you offer payment plans for purchasing artwork?
Yes. We provide a financing option through PayPal. At checkout, click on the yellow "Check out with PayPal" button. You can then select the Bill Me Later option. Paypal offers 6 months of no payments and no interest financing on purchases of $99 or more. If you have any questions, please email us at Spotlightartstudios@gmail.com or Dvaughn007@gmail.com
11. What type of artwork do you exhibit?
Spotlight Art Studios exhibits original art created by established artists. We display mostly two-dimensional and three-dimensional mediums.
12. What forms of payment do you accept?
Will I be charged tax?Spotlight Art Studios accepts Visa, MasterCard, Discover, American Express and PayPal. You will not be charged tax.
13. Does Spotlight Art Studios have a physical gallery location?
We do not operate a physical gallery; however we regularly participate in art fairs and gallery showing. If you would like information about our next event, please follow us on twitter: spotlightartstudios@Spotlightartstu or view our Events Calendar.
14. How can I contact Spotlight Art Studios?
Email: Spotlightartstudios@gmail.com or Dvaughn007@gmail.com or call Telephone: toll free (888) MY-ARTS-1 (888) 692-7871 If you receive our voicemail box, feel free to leave a detailed message and an artist representative will contact you with in 24 hours.
15. I am interested in commissioning a piece of art but have never done so. Where do I begin?
Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, we do our best to make the process easy and enjoyable. The following five FAQs will give you an overview of the process. If you have an idea for a special artwork, send us an email at spotlightartstudios@gmail.com or give us a call and we can discuss the next steps.
16. How much will it cost to commission an artwork?
Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist's sales history. Commissioned artworks will be more than comparable pieces in the artist's portfolio in terms of size and medium. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.
- Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned?
- 17. Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned?
Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high resolution image of the work. If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns once you take possession of the art. - 18. How long does it take to commission an artwork?
The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take several weeks to complete. - 19. When commissioning an artwork, can I have the artist work from a photo? What if i don't have a photo for them to work from?
Photographs are great reference material and preferred for portrait works when commissioning an artwork. If you don't have a photograph, it's not a problem. You will have the opportunity to speak one-on-one with the artist to describe exactly what you are looking for. - 20. When commissioning an artwork, what kind of contact will I have with the artist?
Before the artist begins working on your project, you will have a one on one consultation with the artist to explain exactly what you'd like. Once the artist begins working, we will update you as the piece progresses from initial sketch to finished masterpiece. The artist is always available to answer questions about your piece and the process, and we can arrange any meetings you'd like to have with the artist along the way.